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You can view each of our policies below by clicking on the "+" sign or the title name. Once opened, you can close the content by clicking on the "-" sign or by clicking the title again. If you cannot find what you are looking for, please try our Frequently Asked Questions or Contact Us. Customer Service Policies
Advanced Seat Assignments
Aviation Advantage offers advance seat assignments on all flights. Seat selection can be made via our web site (www.southernskyways.com) or by contacting our Reservations Center (1-877-2-FLY-SOUTH).
Airport Check-in
Aviation Advantage recommends that passengers arrive at the airport 2 hours prior to departure. All passengers must be checked in at the airport check-in counter no later than 30 minutes prior to the scheduled departure time. Aviation Advantage reserves the right to resell any seat 30 minutes prior to departure if the passenger has not yet checked in. Passengers checking in late will not receive refunds for missed flights or connections but will receive a voucher good toward future travel. All passengers 18 years of age or older must have a valid government issued photo identification, driver’s license or passport. Customers presenting themselves at the Aviation Advantage gate less than 10 minutes before scheduled departure for flights may be considered a “no show” and may forfeit their reservation. Aviation Advantage will not be responsible for providing denied boarding compensation to no-shows. Baggage
Checked Baggage
Aviation Advantage Fares do not include checked baggage fees of $10 per bag per flight segment (one take off and one landing). Fees are non-refundable and changes are not permitted. Additional bags not identified at time of booking will be collected at time of check-in at the same or a higher rate. Baggage fees will not apply to car seats/strollers, mobility aids and assistive devices.
Carry-On Baggage
Aviation Advantage allows each passenger to carry on one bag not to exceed overall dimensions of 45 inches, plus a personal item such as a purse, laptop computer, backpack, diaper bag, or camera case. Carry-On baggage must be able to be stowed safely under a passenger seat or in an overhead stowage compartment. Pet carriers count as one item of carry-on.
Baggage Liability
Liability for lost baggage is limited to $2,500 for domestic journeys, provided you furnish Aviation Advantage with the baggage claim check and suitable evidence of the value of the bag and its contents. For international journeys, liability is limited to $9.07 USD per pound, not to exceed $454 USD per bag. From a baggage liability standpoint, San Juan, Puerto Rico is considered a domestic point.
There is NO LIABILITY for the following items in checked baggage: electronic equipment; ornamental items including jewelry and wigs; antiques; silverware; clocks and watches; artistic items including paintings, prints, photos, rugs, sculptures and statuary; photographic, recreational, camping, or mechanical equipment; items made of paper; business documents; bicycles; blueprints; cameras; ceramics; china; crystal; dolls; figurines; flash equipment; glass or glass containers; lenses; maps; mirrors; models; musical equipment; perfumes; stuffed animals; trophies; vases; wines; and edible or perishable items such as flowers, floral displays, plants, fruits; x-ray items and other light-sensitive materials; and all medicines, drugs, toiletries and cash and other negotiable instruments.
Baggage Claims
All baggage claims must be reported to a Aviation Advantage representative prior to leaving the airport. In the event that damage is discovered after leaving the airport, a courtesy claim may be forwarded to Aviation Advantage for up to seven (7) days. Aviation Advantage will not process any complaints unless they are sent in writing within that time.
Acceptance of Special Items
The following are special items that will be accepted as checked or carry-on baggage, subject to specified conditions and payment of charges when applicable. Infants, Children and Minors
Children and Infants
One infant over seven (7) days and under two (2) years of age, not occupying a seat and accompanied by an adult, will be transported without charge. One infant is allowed per fare-paying adult. A passenger 15 years or greater is identified as an adult on all Aviation Advantage flights.
Additionally, with only one extra oxygen mask to every seat grouping, the number of passengers in each seat grouping cannot exceed the number of oxygen masks.
Approved Child Restraint Systems
Systems manufactured before February, 1985 must have the following label to be considered acceptable:
Non-Approved Child Restraint Systems
Infant carriers; booster seats. Safety belt extensions, commonly referred to as belly belts, that attach to the parent or parent’s seat belt. Vest and/or harness-type devices that attach to the parent’s seat belt. Any other child restraint system that positions the child on the lap or chest of an adult.
Accompanied Children
Children 2 through 13 years of age will be accepted for transportation when accompanied by a passenger at least 15 years of age.
Unaccompanied Minors
Unaccompanied children under 5 years of age will not be accepted under any circumstances. Unaccompanied children 5 through 13 years of age will be accepted on a nonstop. Under no circumstances will unaccompanied children be accepted on itineraries involving a change of plane. The unaccompanied child must be accompanied by a parent or responsible adult until the child has boarded the aircraft. The parent or responsible adult must remain at the airport until 15 minutes after the flight’s departure. The child must be met at the destination by another parent or responsible adult. The unaccompanied child must be brought to the airport by a parent or other responsible adult who must furnish Aviation Advantage with the name and telephone number of the person accompanying the child on departure, and the person meeting the child on arrival. This information is to be recorded on the front of the Unaccompanied Minor Advice Form. The parent or guardian of the unaccompanied minor must sign the form. Check-in of unaccompanied minors must occur at least 90 minutes prior to the scheduled departure time.
Fees For Unaccompanied Minors
The following additional fees apply to children traveling alone within the United States: Miscellaneous Policies
Electronic Equipment Aboard Aircraft
We know how important it is for you to keep in touch with family, friends and business associates while traveling. On all departing flights, you may use your cell phone, laptop computer, two-way pager and PDA until the aircraft door is closed. Upon arrival you may use your cell phone during taxi-in as signaled by a flight attendant announcement. Use of cell phones is not allowed during flight per Federal Communication Commission rules.
Exit Row Seating
Only those passengers who are able to help in the event of an emergency, who understand and speak English, and who are over the age of 15 will be seated in the emergency exit rows. See additional requirements / restrictions for exit row seating at: Aviation Advantage Safety card.
Fleet
Aviation Advantage utilizes aircraft which meet the demands of the routes and schedules, including: Dornier 328J, DC9, Boeing 737, 727, and 757, Airbus 319 and 320, EMB 120 and EMB 145 aircraft. Learn More
Identification
All passengers will be required to present a boarding pass, along with the appropriate and valid identification documentation at the security checkpoint in order to proceed to the departure gate. The following describes the appropriate types of identification documents necessary to fly on a Aviation Advantage aircraft: Government Issued ID Without Picture
Second Forms of ID
In-Flight Services
Aviation Advantage provides a complementary beverage service on all flights. The beverage service consists of soft drinks, juices, bottled water, coffee and tea. Customers of legal drinking age may purchase beer, wine and liquor (ID required). Passengers wishing to have a meal on board are encouraged to purchase carry-on food from airport vendors for their trip.
Operator Participant Contract
All Aviation Advantage flights are Public Charters of Aviation Advantage Inc. and operated by an FAA approved airline for Part 380 operations. The Department of Transportation requires all passengers to agree / accept / sign the terms of the Operator-Participant Agreement prior to departure.
Oxygen
Aviation Advantage does not transport passengers requiring oxygen during flight. No passenger is allowed to carry and or operate equipment for the storage, generation of dispersing of oxygen. Oxygen is considered a hazardous material. Aviation Advantage does not transport hazardous material.
Pets
Aviation Advantage does not accept pets to be carried in the cargo hold. One small dog, cat or bird per passenger is accepted in the passenger cabin. A maximum of five (5) pets, with the exception of service animals, will be allowed in the passenger compartment on any given flight. The five pet allowance is based on date and time of booking.
Reservations and Payments
Aviation Advantage charges a Convenience Fee of $5 per passenger per Flight Segment (one take off and one landing) for all reservations that are not made at the airport. Convenience Fees are non-refundable. Reservations may be booked online at www.southernskyways.com or by calling toll free 1-877-2-FLY-SOUTH. Full payment is due at the time of booking. Credit card payment is the only form of payment accepted when bookings are made via the Internet or by calling our Reservations Center. Aviation Advantage accepts Visa, MasterCard, and American Express as forms of credit card payment.Aviation Advantage also accepts cash for purchases at the airport check-in counter. This applies to travel on the day of departure, and to travel on future dates. The check-in counter is open for cash purchases 2 hours prior and 2 hours after the scheduled departure time of a Aviation Advantage flight. Aviation Advantage does not accept checks.
Cancellations and Changes to Flight Itineraries
Tickets are non-refundable. You may cancel or make changes to your itinerary, based on availability, for a fee. For cancellations or changes made 48 hours prior to the time of departure, a $100 fee applies per person. Cancellations will result in a credit held by Aviation Advantage, which may be used for travel on Aviation Advantage for up to one (1) year from your original booking date, in the amount of your charter price less the applicable cancellation fee. Passengers must pay the difference between the originally purchased fare and the fare available at the new time of purchase. If the new fare is lower than the originally purchased fare, the remaining balance will be forfeited by the customer, and no refund will be issued, and no credit will remain. Travel is subject to availability, and Aviation Advantage’s route network may change at any time. Under no circumstances is money refunded to the passenger after paying a change fee.
Restricted Articles
Hazardous materials will not be accepted as baggage except for wheelchair batteries and limited amounts of dry ice.
Service Animals
Aviation Advantage accepts for transportation, without charge, trained service animals to lead the hearing or visually impaired. When properly harnessed, and accompanying a passenger with impaired vision/hearing, a trained service animal will be permitted to accompany a passenger in the cabin, but may not occupy a seat.
Special Needs
For any special needs you may require, please contact our Reservations Center at 1-877-2-FLY-SOUTH (1-877-235-9768). This is a toll free number. Our Reservations Center hours of operation are daily 9:00 AM – 6:00 PM (Eastern Standard Time) Monday through Friday. Please use the website when the reservation center is not open.
Ticket Counter Locations
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